Effective Date: 15th April 2025

At Greyhaven, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website https://greyhaven.ie, make a purchase, or interact with us.

1. Who We Are

Greyhaven is a company providing premium dog food and supplements. Our website address is: https://greyhaven.ie. If you have any questions about this Privacy Policy, please contact us at info@greyhaven.ie.

2. What Information We Collect

We may collect the following types of information:

Personal Data You Provide to Us:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number (optional)

  • Payment details (processed securely via third-party providers)

  • Order details and preferences

Automatically Collected Data:

  • IP address

  • Device type and browser

  • Pages visited and time spent on site

  • Referral URL

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer service and support

  • Send order confirmations and delivery updates

  • Personalise your shopping experience

  • Improve our website and services

  • Send marketing emails (only with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity: to fulfil your orders

  • Legitimate interests: to improve our service and communicate with you

  • Consent: for email marketing (you can withdraw this at any time)

5. Sharing Your Information

We only share your information with:

  • Trusted third-party service providers (e.g. payment gateways, delivery partners)

  • Legal authorities, if required by law

We never sell or rent your data to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience. These cookies may collect anonymous information to help us understand how users interact with the site.

You can control or disable cookies through your browser settings.

For more details, please see our Cookie Policy (coming soon or insert link if available).

7. Marketing Communications

If you opt-in to receive marketing emails, we may send occasional updates about new products, promotions, or content. You can unsubscribe at any time by clicking the “unsubscribe” link in the footer of any email, or by contacting us at info@greyhaven.ie.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, including any legal, accounting, or reporting obligations.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct any incorrect or outdated information

  • Request deletion of your data (where legally possible)

  • Object to certain types of processing

  • Withdraw consent for marketing

To exercise your rights, contact us at info@greyhaven.ie.

10. Security

We take data protection seriously and implement appropriate technical and organisational measures to protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on this page.

Contact Us

If you have any questions or requests related to your personal data or this policy, please contact:

Greyhaven
Email: info@greyhaven.ie